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  • What time can we check in?
    Check in service begins at 3:00 PM. We will gladly provide you access to your room earlier if possible.
  • What is check out time?
    Check out service ends at 11:00 AM at which point the guestroom must be vacated. However, we can hold your luggage if need be.
  • Are late check outs offered?
    Canadas Best Value Inn & Suites Charlottetown does whatever it can to keep its guests satisfied. We will gladly allow a late check out, on check out date, depending on availability. A late check out charge will apply with the amount depending on the check out time.
  • Is there wifi in every room?
    Secure high speed wireless internet is offered for free throughout the property; whether it be guestrooms, poolside, restaurant dining room, communal areas, patios, or breakfast area.
  • Is breakfast included? If so, what time is it served?"
    Complimentary breakfast is offered to all guests who stay at Canadas Best Value Inn & Suites Charlottetown. Our complimentary breakfast buffet consists of scrambled eggs, breakfast sausage, various cereals, flavoured oatmeals, bakery items, yogurts, preserves, juices, coffee (regular and decaf), tea, water, and lemon water. ** UPDATE: DUE TO COVID-19 RESTRICTIONS, COMPLIMENTARY BREKFAST BUFFET HAS BEEN SUSPENDED TEMPORARILY AND REPLACED WITH GRAB N GO OPTIONS. PLEASE REACH OUT TO OUR RESERVATIONS TEAM FOR MORE INFORMATION REGARDING THIS UPDATE.
  • Is there a restaurant on-site?
    Yes, we do. Just off of the lobby is our on-site restaurant and pub, Uptown Lounge. Guests who stay with Canadas Best Value Inn & Suites Charlottetown and dine at Uptown Lounge during their stay, receive a 10% discount on all applicable food purchases from the restaurant.
  • Do the rooms include a workspace?
    Each of our 62 guestrooms has a workspace along with complimentary access to our secure high-speed wireless internet. Documents can be printed at the reception via emailing the document or photo to reservations@canadasbestvalueinnpei.com for printing and can be immediately picked up or delivered to the guestroom.
  • Is there an elevator in the hotel?
    No. Our establishment does not currently have an elevator. If you require an accessible guestroom, please reach out to our friendly Reservations Team who would love to assist you with your request.
  • What is included in our rooms?
    Our rooms include a vast array of amenities and itlities to make your stay enjoyable. Please consult the Guestroom page to learn more.
  • Can we bring our pets?
    All guestroom types EXCEPT our King Jacuzzi Suites and Queen Balcony Suites are pet friendly for short term stays. Pets must be declared at check in and owners will be held responsible for any damage or excessive mess caused by the pet in line with our reservation policies located on the Reservations Policies page under the About Us tab.
  • Can I request a rollaway bed?
    You can request a rollaway bed for your guestroom when making the reservation to ensure its availability. The cost per night for rollaway beds is $10.
  • Can I make a cash or debit deposit?
    No. We do not accept cash or debit deposits. At this time, we currently only accept credit card preauthorizations as a means to guarantee a reservation.
  • Why do you need my credit card information?
    Credit card information is used as a guarantee in the event a guest does not cancel within the alloted time frame or is a no-show. A late cancellation or no-show will result in additional fees equivalent to their first night stay.
  • What is a credit card preauthorization?
    A credit card preauthorization is a temporary hold placed by a merchant on a guests credit card, and reserves funds for a future payment transaction. This hold typically lasts between 1-10 business days depending on the Merchant Classification Code (MCC). During the hold period, the funds are unavailable to the guest - they will not be able to withdraw it from an ATM, or spend it elsewhere. Although the funds cannot be accessed in the account, no money has been debited in the preauthorization. When it comes to finalize payment at check out, the funds on hold can the be "captured", meaning they are converted from a hold to a charge.
  • Why does the hotel need to preauthorize my credit card?
    Hotels are one of the primary industries where preauthorizations are commonly used. Preauthorized payments for hotels enable funds to be hed either at the booking stage, or during check in. This ensures that when check out does come, there are funds available to cover any additional charges during the guests stay such as damage, meal charges, and other fees. At Canadas Best Value Inn & Suites Charlottetown your credit card is preauthorized upon check in at the property.
  • How do I get to the hotel?
    We are located near the corner of University Avenue and Capital Drive at 20 Capital Drive, Charlottetown, PE C1E 1E7.
  • Can you recommend nearby restaurants?
    Although we have a soft spot for our on-site restaurant Uptown Lounge, Charlottetown has many restaurants offering a variety of cuisines and dining experience for all budgets. Our Reservations Team would love to assist you with recommending a local restaurant based on your taste and budget. You may also consult the Explore PEI page.
  • Are there rooms with wheelchair access?
    We have a limited number of rooms available that are fully wheelchair accessible. When contacting our Reservations Team, please advise us of your needs so we can ensure availability.
  • Do you have an electric car charging station?
    We do not currently have a electric car charging station on our property. However, our Reservations Team can assist with locating one nearby.
  • Can I book a smoking room?
    Canadas Best Value Inn & Suites Charlottetown operates dilligently and dutifully within the Smoke Free Places Act enacted by the Government of Prince Edward Island. Smoking in guestrooms, indoor public areas, our on-site restaurant, the pool area and within close proximity to entrances, exits or windows. Guests may smoke within the designated smoking areas around the property. If caught smoking in restricted areas, the guest will be charged $300.00 per offence.
  • I don't have a credit card, but a family member who is not coming on the trip is willing to do the preauthorization on their credit card. Is this possible?"
    Yes. If another party who will not be present at the time of check in will be using their credit card to secure the guestroom and incidentals, a Credit Card Authorization Form will need to be filled out and returned completed via fax, email, mail or in person at check in.
  • How can I purchase gift cards?
    Gift cards can be purchased in-person with a member of our Reservations Team. If you do not live nearby, contact the Reservations Team and they will be able to assist you.
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